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Continuity of Care / Quality Assurance

Type: Full-Time (40 hours per week)

Job Summary

To promote the mission of PATH to help individuals achieve a more independent and fulfilling life by being an effective team member to provide quality services. Assist in the development and implementation of Quality Improvement (QI) activities including reviewing daily case conference records for all admissions into the outpatient programs at PATH.   Ensure all clinically necessary information is recorded within the intake assessment and that all individuals are referred to the most appropriate program to meet their needs.  Coordinate linkages to other agencies and programs as needed.  Assist Continuity of Care Specialist with crisis management and complete initial contact records for individuals seeking services at the agency.

Specific Duties

  1. Conduct daily case reviews by:
    - Review all intake assessments to ensure all documentation requirements are met
    - Ensure all required evaluations are routed to the appropriate doctor for review
    - Evaluate clinical information to guarantee agency and managed care standards are upheld
    - Contact clinician if information is missing/standards are not met
    - Document your review in the individual’s medical record
    - Track outstanding issues and ensure they are corrected and completed within the
    necessary time frame
  2. Ensure all individuals seen through intake department are referred to appropriate services   
  3. Provide linkages to other agencies and services as needed
  4. Utilize the ASAM criteria assessment tool with individuals who are in need of substance abuse services
  5. Coordinate crisis and case management services with other staff in COC/Outpatient
  6. Participate in crisis assessment to ensure individual receives necessary supportive intervention and assistance in managing and resolving the crisis and develop a crisis plan to assure coordination of recommended disposition
  7. Function as a member of the agency’s internal crisis team and after successful completion of mandatory training restrain, or place in restraints, those individuals who are unable to control themselves and present danger to themselves or others
  8. Communicate with your supervisor about individuals needing higher level review
  9. Collaborate with financial liability department regarding insurance and billing issues
  10. Schedule intake assessments by screening individuals over the phone or through the walk-in clinic
  11. Provide coverage of intake/crisis phones
  12. Assist individuals with gaining access to needed psychiatric, medical, social, residential      financial and other services as appropriate for the individual  
  13. Ensure collaboration with  individuals’ treatment teams, including the psychiatrist when
    coordinating care  
  14. Notify supervisory staff of emergencies and urgent issues in a timely manner
  15. Complete or assist others in completing an involuntary commitment petition
  16. Maintain productivity standards
  17. Make approved home visits
  18. Maintain and update resource file


Bachelor’s degree in human Services or related field required.  Minimally two years experience working in human services with some quality improvement preferred.  Excellent computer skills required in Microsoft Office, including Word and Excel     


Continuity of Care - 8220 Castor Avenue in Northeast Philadelphia, PA


40 Hours per Week


$35,693 - $37,866

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